Refund & Cancellation Policy

1. Satisfaction Guarantee (Trial Lessons)

At Tutamigo, we want to ensure you have the best learning experience. We offer a Satisfaction Guarantee specifically for your Trial Lesson.

If you are not satisfied with your trial lesson for any reason, let us know within 24 hours of the session. We will provide you with a free replacement session with a different tutor (up to 2 replacements allowed). Please note that we do not offer cash refunds for trial lessons; the guarantee ensures you find the right tutor through a replacement credit.

2. Cancellation & Rescheduling

We understand that plans can change. Our cancellation policy is designed to be fair to both students and tutors. Instead of cash refunds, we issue **Session Credits** back to your Tutamigo balance, which can be used to rebook anytime.

• More than 12 hours before session: You can cancel or reschedule for free. You will receive a 100% Session Credit returned instantly to your account balance.
• Less than 12 hours before session: Cancellations made with less than 12 hours' notice are not eligible for a credit or refund. The tutor has reserved this time specifically for you, and late cancellations prevent them from booking other students.
• Credit Expiration: All session credits (including those from cancellations) expire **3 months** from the original purchase date.

3. Tutor Cancellations

In the rare event that a tutor cancels a session, you will automatically receive a Full Session Credit back to your balance, regardless of the timing. We will also provide priority assistance in finding a replacement time or tutor.

4. Refund Processing (Package Errors)

As Tutamigo operates primarily on a credit system for cancellations, monetary refunds to your bank account are generally only processed in cases of technical billing errors or accidental duplicate charges.

In such cases, refund requests are processed within 3-5 business days. Once processed, it may take an additional 5-10 business days for the funds to appear in your bank account, depending on your financial institution.

**Important:** Tutamigo is not responsible for any fees charged by banks or third-party payment processors (including but not limited to currency conversion fees, overdraft fees, or international transaction fees). These fees are collected by your financial institution and are non-refundable by Tutamigo.

5. Unused Package Refunds

If you have purchased a lesson package and wish to discontinue using the platform, you may request a refund for the unused portion of the package. The already used lessons will be calculated at the standard single-lesson rate (nullifying any bulk discount), and the remaining difference will be refunded to your original payment method.

6. Tutor Payment & Refund Rules

To ensure a secure and reliable experience for all users, Tutors on Tutamigo agree to the following refund-related terms:

• Payment Collection: Tutors authorize Tutamigo to collect payments from Students on their behalf. Tutors do not process payments directly.
• Refund Implications: If a lesson is cancelled by a Student within the allowed window or refunded due to a dispute/Satisfaction Guarantee claim, the Tutor will not receive payment for that specific session.
• Chargebacks: In the event of a chargeback or payment dispute initiated by a Student's bank, Tutamigo reserves the right to withhold or reclaim the associated funds from the Tutor's pending or future earnings while the dispute is resolved.

7. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact our support team at: admin@tutamigo.com